Aztec Computers does not cross ship merchandise or refund items in transit for return. Customers are not permitted to ship items back without an RMA.
The return must be received within 15 days of the issuance of the Return Merchandise Authorization (RMA) or the RMA is to be considered canceled and will not be reissued, extended, or renewed. Customers are responsible for to and from shipping except for substantiated claims of defect, damaged, or “not as described”.
In no other circumstances does Aztec Computers provide prepaid return mailing labels or reimbursement for shipping costs. Aztec Computers recommends shipping insurance on items over $100.
Aztec Computers has a minimum restocking fee of 15%* on all returned items that are opened or not in their original condition except for substantiated claims of defect, damaged, or “not as described”. The restocking fee also applies to refused orders, orders returned due to incomplete or incorrect addresses or returned as undeliverable by the shipping company.
* On some select items that are damaged through use or misuse, missing parts, opened, not in the original condition, and or have obvious signs of use, Aztec Computers reserves the right to charge a higher Restocking Fee depending on the condition of the item. The items may include software, consumables such as ink, paper, films, tape, printer cartridges, batteries, labels, blank media, bulbs and similar items.
For example: software that has been registered or activated, where opening the package results in damage to security seals or the packaging itself, and electronic devices of any kind including, but not limited to: Computers, laptops, tablets, printers, phones and related equipment, monitors, projectors, screens, display devices, televisions, video players, memory, hard disc drives, solid state drives, storage devices, music players, cameras, copy machines, lamina tors, calculators, scanners, GPS units, bags, “skins”, cables, Pelican cases, and any kind of POS Equipment including but not limited to scanners, card readers, cash registers, register displays, and cash drawers. No refunds will be issued until the warranty process is completed.
For assistance returning an order please email firstname.lastname@example.org or call 800-511-7525. Back Marketplace sellers set their own pricing.
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